Returns & Warranty

We want you to be happy with your console. If something isn’t right, here’s how we can help.

Return window

• Returns accepted within 30 days of delivery.
• Items must include all accessories and be in the same condition.

How to start a return

1. Email us at info@enjoygamejapan.online with your order number and a brief description.
2. We’ll reply with instructions and a return address.

Refunds

• Original shipping costs are non-refundable.
• Customer is responsible for return shipping unless the item is defective or we shipped the wrong item.

Warranty

All consoles are cleaned, inspected, and gameplay-tested. If you experience an issue within 14 days, contact us and we’ll make it right.