Shipping policy
SHIPPING POLICY
We deliver authentic Japanese retro games worldwide with reliable shipping methods and comprehensive tracking.
ORDER PROCESSING TIME
All orders are processed and shipped within 1-3 business days (Monday-Friday, Japan Standard Time) after payment confirmation. You will receive a tracking number via email once your order has been dispatched.
INTERNATIONAL SHIPPING METHODS & DELIVERY TIMES
Shipping costs are calculated at checkout based on your location and order weight. You can see the exact shipping cost before completing your purchase.
• EMS (Express Mail Service) - Japan Post
- Estimated Delivery: 5-10 business days (North America, Europe, Oceania)
- Estimated Delivery: 7-14 business days (Asia, South America, Africa)
- Features: Reliable, includes tracking and insurance
• ePacket Light - Japan Post
- Estimated Delivery: 2-4 weeks (or more)
- Features: Tracking included
• Small Packet (Airmail) - Japan Post
- Estimated Delivery: 1-3 weeks
- Features: Tracking included
• FedEx International
- Estimated Delivery: 3-7 business days (North America, Europe, Oceania)
- Estimated Delivery: 5-10 business days (Asia, South America, Africa)
- Features: Fast delivery, comprehensive tracking
• DHL Express
- Estimated Delivery: 3-7 business days (North America, Europe, Oceania)
- Estimated Delivery: 5-10 business days (Asia, South America, Africa)
- Features: Premium speed, excellent tracking
*Delivery times are estimates and may vary due to customs processing or unforeseen circumstances.
SHIPPING COSTS
Shipping costs vary by destination and package weight. Exact costs are displayed at checkout before payment. We use the most cost-effective methods while ensuring safe delivery of your retro gaming treasures.
CUSTOMS, DUTIES & IMPORT TAXES
• Import duties, taxes, and customs fees are the buyer's sole responsibility
• These costs are not included in item price or shipping charges
• Please check your country's customs regulations before purchasing
• We cannot mark items as "gifts" or declare lower values
PACKAGING & INSURANCE
• All items are carefully packaged to prevent damage during transit
• Items are packaged with protective materials suitable for vintage gaming products
LOST OR DAMAGED SHIPMENTS
If your package is lost or arrives damaged:
1. Contact us at info@enjoygamejapan.online within 7 days
2. Provide photos of damage and packaging (if applicable)
3. Include your order number and tracking information
4. We will work with carriers to resolve issues and provide refund or replacement
CONTACT INFORMATION
Business Name: Enjoy Game Japan
Email: info@enjoygamejapan.online
Phone: +81-70-8398-5547
Business Hours: Monday-Friday 10:00-17:00 (Japan Standard Time, GMT+9)
Business Address: Shimizu Tomonari 88-1 Ikemicho, Toyohashi, Aichi 440-0827 Japan
For shipping questions, contact us at info@enjoygamejapan.online