Shipping policy
SHIPPING POLICY
We deliver authentic Japanese retro games worldwide with reliable shipping methods and comprehensive tracking.
ORDER PROCESSING TIME
All orders are processed and shipped within 1-3 business days (Monday-Friday, Japan Standard Time) after payment confirmation. You will receive a tracking number via email once your order has been dispatched.
INTERNATIONAL SHIPPING METHODS & DELIVERY TIMES
Shipping costs are calculated at checkout based on your location and order weight. You can see the exact shipping cost before completing your purchase.
We ship with three carriers: FedEx, DHL and UPS.
• FedEx International
- Estimated Delivery: 3-7 business days (North America, Europe, Oceania)
- Estimated Delivery: 5-10 business days (Asia, South America, Africa)
- Features: Fast delivery, comprehensive tracking
• DHL Express
- Estimated Delivery: 3-7 business days (North America, Europe, Oceania)
- Estimated Delivery: 5-10 business days (Asia, South America, Africa)
- Features: Premium speed, excellent tracking
• UPS
- Features: Tracking included
*Delivery times are estimates and may vary due to customs processing or unforeseen circumstances.
SHIPPING COSTS
Free shipping on orders of $100 USD or more, to every country we ship to except the United States, Brazil, Chile, Argentina and Peru. There is no cap — once your order subtotal reaches $100, we pay the delivery.
United States: shipping is charged on every order (US$19.00 for home consoles, US$10.50 for games, handhelds and accessories).
Brazil, Chile, Argentina and Peru: shipping is charged on every order (from US$15.00 to US$49.99, depending on the item), because shipping to South America costs far more.
Below $100 (everywhere else), shipping is a flat rate that depends on your destination and the size of the item. The exact amount is displayed at checkout before payment. We use the most cost-effective methods while ensuring safe delivery of your retro gaming treasures.
CUSTOMS, DUTIES & IMPORT TAXES
• Every country, including the United States: import duties and taxes are not included in the price and not collected at checkout
• Your country’s customs decides the amount, and the carrier will ask you to pay it before or at delivery. The carrier may also charge its own fee for handling customs
• Rules differ by country and can change, so we can’t tell you the exact amount in advance — please check your own customs guidance before you order
• If a carrier presents a charge that looks wrong, send us the paperwork and we will look into it with you
• We cannot mark items as "gifts" or declare lower values
PACKAGING & INSURANCE
• All items are carefully packaged to prevent damage during transit
• Items are packaged with protective materials suitable for vintage gaming products
LOST OR DAMAGED SHIPMENTS
If your package is lost or arrives damaged:
1. Contact us at info@enjoygamejapan.online within 7 days
2. Provide photos of damage and packaging (if applicable)
3. Include your order number and tracking information
4. We will work with carriers to resolve issues and provide refund or replacement
CONTACT INFORMATION
Business Name: Enjoy Game Japan
Email: info@enjoygamejapan.online
Phone: +81 70-8414-5662
Business Hours: Monday-Friday 10:00-17:00 (Japan Standard Time, GMT+9)
Business Address: Shimizu Tomonari 113 Uomachi, Toyohashi, Aichi 440-0894, Japan
For shipping questions, contact us at info@enjoygamejapan.online